Contact Us

Who answers what

Pink is responsible for the casino and its games. This website is responsible for the words published about Pink. The two sides of the contact form reflect that split: messages about a deposit, a bonus or a blocked account belong to the operator, while messages about a factual error, an outdated offer or a missing detail on these pages belong here.

Directing each message to the right side is what makes the answer useful. A message meant for the operator that lands with this website will be passed on, but that round trip costs time. If the matter concerns your account or your money, the operator is the only party that can act on it.

What to include

A useful message names the page it refers to, states what is wrong or missing, and gives the correction or the source. For an outdated bonus, that means the page address and the current terms. For a factual error, it means the passage and what it should read. Without those details, the message can only be forwarded as a general note.

For anything about your own account, include your player name and the date of the transaction. Do not put passwords, card numbers or full bank details into the form. The operator will ask for identity checks through its own secure channel, not through a contact page.

What happens to your message

Messages sent through this form are read by the editorial team, not by a machine. Feedback that affects the accuracy of these pages is checked against the operator's published terms before any change is made. Corrections may take time because the claim must be verified rather than repeated.

Information written into the form is kept only as long as necessary to resolve the matter. It is not sold, shared for marketing, or added to any mailing list. A reply is sent to the address given in the message, and the exchange is closed once the issue is settled or the correction is published.

How feedback shapes the site

Patterns matter more than single reports. If several readers flag the same outdated terms page or the same missing payment method, that page is revisited and updated. Individual complaints about a lost bonus are not adjudicated here, but repeated reports of a slow cashout or a confusing wagering rule are noted and reflected in how the casino is rated.

Every message is read, and every factual correction that checks out is applied. The site is only as current as the readers who spot what the editorial team missed.